CLIENT RELATIONSHIPS Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? THIS BOOK IS YOUR LIFELINE Connecting with Clients contains new ideas derived from the world's leading relationship experts Insights from over 500,000 pieces of client feedback worldwide With tips and guidance from an adman, organisational change agent, couples' counsellor and co-founder of The Client Relationship Consultancy Dip into short chapters and discover a valuable insight on every page REJUVENATE YOUR CLIENT RELATIONSHIPS With the help of this book, you will be able to: Evaluate your client relationships and diagnose issues Recognise your part in a problem Obtain useful and clear feedback Understand, relate to and communicate with your clients Manage yourself and your team members Get the best from your clients so that they get the best from you CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.

Join Katy as she embarks on an exciting journey through a wonderful land with Trolls, Trees, Pirates and Fluff. Will she rescue her Daddy from the clutches of the evil Zizom? If Katy has anything to do with it - she will! With her new friends Bernard and Perkins, Katy battles against the odds.

The Scots who populated the New World that became Canada brought vitality and a unique character to a vast land. Adventurous, hard-working and sometimes outrageous, the earliest Scots settlers were rejuvenated by later waves of immigration. Their spirit epitomized a central theme of progress and development that permeates our culture and sense of home. Paul Cowan takes us on an insightful, often irreverent journey from the earliest days of exploration and fur trading through the centuries of Canadian history. Sit back and pour yourself a nip of Scotch while he tells tales filled with bold and outrageous characters, the Scots who really did create Canada.

Sometimes we must look into the past in order to face the future.

After growing up as a fully assimilated Jew, Paul Cowan embarked in his mid-thirties upon a journey to discover and appreciate his true identity and heritage. This orphan in history relates his search for these roots, detailing the path he took from his Park Avenue home to nineteenth-century Lithuania to a contemporary Israeli kibbutz, leading to remarkable personal discoveries that will move everyone who has yearned to know more about their past.

"An Orphan in History" is a classically beautiful, inspiring story of how one man evolved from describing himself as an American Jew to an American and a Jew.

This story will inspire you to journey in search of your true self. "